Please reach out if you cannot find an answer to your question.
Your frequency of service depends on how many dogs you have, how often you use your yard, and how often your dog poops. Most dogs poop twice a day and generate around 275 pounds of poop a year. For this reason, we most typically recommend weekly service. If you have 3 or more dogs, we recommend twice a week service. Of course, the clean up frequency is entirely up to you and whatever fits your needs the best.
Your rate depends on the number of dogs you have, your clean up frequency, and what services you are using. We charge on a montly basis and collect payment before service starts on the 1st of every month. If you start mid month, we will pro-rate your account. Pricing is based on your rate, by 52 weeks, over 12 months. If you would like to add any services throughout the month after you have paid, your following bill will reflect those services. If you wish to cancel or temporarily pause services after you have paid, we will send a credit back to your account. We accept cash, check, zelle, and debit/credit cards.
Yes, definitely. It is not required, but it will help us out and make it easier to find all the dog poop throughout the lawn.
No, it is not required you are home when we come clean up. We will always send you a text message when we are on the way so you are kept in the loop. All we ask is that we are able to enter your yard through the gate, so please keep it unlocked and accesible. We will never hop fences or gates. If we cannot enter, we will attempt to contact you. If we don't hear from you for 15 minutes, we will skip your cleaning and you will still be charged.
Yes, we are happy to work while dogs are in the yard. However, if your dog is aggressive please keep them inside while we work. We will always look around the yard from outside the fence or gate before we enter to make sure it is safe.
No, we do not. We will always haul away the pet waste so your trash bins don't attract maggots and other insects. We bag the poop and take it to a landfill so it can be disposed of properly and environmentally.
Upon signing up, we will communicate with you what day we will be by to scoop your yard. We will do our best to communicate a time as well, but most times are subject to change. We will always send you a text the morning of, when we are on the way (generally 15-30 minutes out), and right before we enter through your gate.
No, but to begin service, you must read our Terms of Service. The Terms of Services simply permits PurePaws to be on your property to perform our services and outlines our policies and procedures.
Terms of Service - https://purepawsllc.com/terms-of-service
Yes, of course. All of our materials are thoroughly cleansed and sanitized after each customer we service. Our lawn deodorizer is 100% pet, people, and eco friendly. It helps eliminates odors and reduce lingering flies.
The safety of our employees is a top priority. If the weather is too awful to work in, we will cancel services for that day. If it is a light rain and conditions aren't terrible, we will still perform services. If services do have to be cancelled, you will still be charged for that service, since all of the pet waste must be collected later in the week or the week following, depending on our availability. Please be patient with us during these times, as it is our #1 goal to make sure you don't have any pet waste in your lawn.
We are closed on the following holidays:
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